Etiquette Training & Certification

An Etiquette Consulting Career
Certification through The Etiquette Institute gives you confidence and credibility as either an independent etiquette coach/consultant or your organization’s in-house etiquette specialist.  Earning an Etiquette Consulting Certification will prepare you to teach etiquette basics to a variety of audiences including children, adolescents, college students, new and emerging professionals, and corporate leaders.  Whether you are providing etiquette coaching services to either individuals or groups, a profession in etiquette education gives you both career independence and schedule flexibility.  This career can be meaningful, challenging, and fun, and is frequently attractive to stay-at-home parents, retirees, entrepreneurs, career services professionals, and career changers.

Corporations, educational institutions, and professional organizations frequently send employees to The Etiquette Institute because it leads to enhanced client relationships, bottom-line profitability, and customer satisfaction.  An in-house etiquette consultant can address the needs of interns and employees, enhance training and orientation programs for new hires, bring seasoned executives up to date on the changing nuances of business and professional etiquette, and circumvent inappropriate employee behaviors that could negatively impact an organization’s reputation.

Universities and colleges find it cost effective to have career services professionals or faculty members trained and certified to give presentations and dining tutorials that give students a competitive edge as they enter the workforce.
There are no restricted territories, contracts to sign or residuals to remit to The Etiquette Institute, the current President (Ray) or the Founder (Maria).

With your paid registration and completed training you will receive:

  • Training Manual and Supporting Materials
  • Either On-line (approximately 8 to 10 hours) or In-person (approximately 12 to 15 hours) Training
  • Etiquette Consulting Certificate
  • The Etiquette Institute Lifetime Membership Card
  • The Etiquette Institute Tote Bag
  • Ongoing Etiquette Consulting Coaching from O. Ray Angle on an as-needed basis

2023-2024 In-Person Training Dates & Locations 
In-person training is offered four times annually in February (Spokane), April (St. Louis), August (Spokane), and November (St. Louis).  If you prefer to participate in an in-person training program, please contact Ray at or 510-586-8364 to discuss your needs.  Registration fees must be remitted before the in-person training program will be schedule and confirmed.  The four upcoming in-person training programs include:
August 18-19, 2023 (Spokane, Washington)
November 17-18, 2023 (St. Louis, Missouri)
February 16-17, 2024 (Spokane, Washington)
April 19-20, 2024 (St. Louis, Missouri)

Ongoing Online Training Dates & Locations (NEW) 
Online training is available on an individual or group basis.  Registration fees must be remitted before the online training program will be scheduled and confirmed.  To discuss an individual or group online training program, please contact Ray at 510-586-8364.

Training Schedule (schedule varies slightly for online training programs) 

Day 1
9:00 a.m. to 12:00 p.m., Training Session 1
12:00 p.m. to 1:00 p.m., Lunch
1:00 p.m. to 4:00 p.m., Training Session 2
5:00 p.m. to 7:00 p.m., Training Session 3, Dining Etiquette Tutorial (tutorial may vary from a five-course meal to a nine-course meal depending upon facility availability)

Day 2
9:00 a.m. to 12:00 p.m., Training Session 4
12:00 p.m. to 1:00 p.m., Lunch
1:00 p.m. to 4:00 p.m., Training Session 5

Training Categories & Topics
Below is an outline of some of the topics included in the two-day training curriculum:

History of Etiquette
Connecting Etiquette
– Making introductions
– Remembering names
– Greetings
– Business Cards
Correspondence Etiquette
– Thank you notes
– Stationery
– Gifts
Professional Image
– Visual impression
– Image, dress, attire
– Speaking and listening
Workplace Communication & Technology Etiquette
– Telephone etiquette
– Email etiquette
– Social media etiquette
– Meeting etiquette
Giving Presentations
Making Conversation
Networking/Development Professional Relationships
Situation-specific Etiquette
Hosting Etiquette
Dining Etiquette
Etiquette Consulting Basics